The Swedish furniture major IKEA’s first-ever store in India is in hot water again after a customer, who purchased a chocolate cake from the Hyderabad outlet, found an insect in it.
The customer, Kishore, tweeted on September 12 that he found the insect inside a slice of chocolate cake while his daughter was eating the dessert at the IKEA store. He also posted a video of the cake and the bill and tagged Hyderabad police and the municipal agency. On September 19, Kishore posted another video claiming the municipal agency has not acted on his complaint.
#Ikeahyderbad I found an insect inside the chocolate cake which came out while my daughter was eating the cake at IKEA store today in Hyderabad. https://t.co/zrQnMX8rOI @TV9Telugu @KTRTRS sir @hydcitypolice @THHyderabad @Abnandhrajyothi pic.twitter.com/9rtQduiiV7 pic.twitter.com/UOqSB72ETs
— Kishore2018 (@Kishore20181) September 12, 2018
look at the right side of the cake its moving and its not a flying insect as was suggested by IKEA manager! pic.twitter.com/fLR1u1VgM1
— Kishore2018 (@Kishore20181) September 17, 2018
This is the second such incident that happened at the Ikea Hyderabad store that was opened on August 9. On September 2, a customer reported a caterpillar in the vegetable biryani supplied to him. Ikea India subsequently took vegetable biryani and samosa off its menu and apologised to the customer.
In response to his tweet, the Greater Hyderabad Municipal Corporation (GHMC) slapped a fine of Rs 5,000 on the IKEA India management. In the previous incident, it was slapped with a fine of Rs 11,500 by GHMC. Meanwhile, a GHMC told HT that it had collected samples of the cake from the store for lab test.
Speaking to India Today TV, Ikea’s spokesperson said, “In the Ikea Hyderabad restaurant, when a customer was eating a chocolate cake which he bought, a fly was seen on the cake which eventually flew away.”
“We regret this and apologise to our customer for the unfortunate experience. We are taking steps to avoid such occurrences. However, no samples were collected or inspection carried out by GHMC on the said incident. Further, Ikea has not been issued any notice or fined by the corporation.”
The episode had not only proved to be a major embarrassment for the Swedish furniture giant but also brought it under the scanner of the municipal authorities, who inspected the restaurant and collected food samples for bacteriological analysis.
Twitter users seemed divided over the incident, with many calling it an attempt to tarnish the reputation of the brand.
Whaat are your views on this? Is this an attempt to tarnish the reputation of the brand or the issue is genuinely true? Tell us in the comments section and stay connected with Awaaznation for all updates!!
Source- NDTV, IndiaToday.in , Internet, BusinessToday.in, HT